Legal UpdateThe Land Transport Regulatory Authority (Complaint Handling Procedures) Rules, 2024
INTRODUCTION The Tanzania Land Transport Regulatory Authority (Complaint Handling Procedures) Rules, 2024 (Government Notice No. 16 of 2024) have been issued by the Minister for Transport on 12 January 2024 via Government Notice No. 16. These Rules revoke the SUMATRA (Complaints and Review Procedures) Rules, 2008. The Rules apply to complaints involving a service...